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RL6 Status, Training & Resources

Welcome to CHART Institute’s RL6 Training and Resources page. On this page you will find information about the RL6 Hosting Status page, RL6 Training Modules, and Additional Resources for the CHART RL6 system.

RL6 Hosting Status – Monitoring & Email Notifications

Effective October 1, 2020, RLDatix communications including notice of outages related to “planned maintenance”, “emergency maintenance” and “unplanned service interruption”, as well as status updates and incident resolution will occur via Statuspage. Once the issue is resolved, RLDatix will also leverage Statuspage to share root cause once an investigation is complete.

If you notice a service interruption with the RL6 system, you should first check the RL6 Hosting Status page to see if “EASTERN Time Zone” is impacted. And if impacted, then be assured that the RLDatix team is aware of the issue and working on it. You can monitor the incident progress via Statuspage or subscribe for incident email updates.

Statuspage link:

If you happen to have a service interruption and Statuspage indicates “EASTERN Time Zone” is operational, then the issue is likely local to our instance, and in that case, please reach out to CHART using the RL6 Admin email address to make sure we are aware of the issue and that a ticket has been submitted to RLDatix.


The learning modules linked on this page have been provided by RLDatix (formerly RL Solutions) on their HUB site. If you do not already have a HUB account follow the link below and request an account from RLDatix.

New to HUB? Request an account

On the account request form for Organization please add “CHART – ” before your hospital name so your account can be associated with the CHART contract.

Please DO NOT check the “I am an authorized System Administrator” checkbox at the bottom of the form.

Once logged in to the HUB training page you can select the modules (Risk or Feedback) that your site uses and set the version to 6.10.0 under settings to view the modules related to our current version of RL6.

Below I have linked directly to content related to Entering and Manage Files and Viewing and Creating Reports. Use the learning paths on each page to guide you through the content and other topics to help you gain the fundamentals of the RL6 system.

Click here for the ‘Submit /Initiate / Manage Files’ learning path

Click here for the ‘View and Create Reports’ learning path


CHART RL6 Training Documents

Event Reporting Guide
Front Line User Guide
Manager User Guide

Taxonomy (Event Type Icons Only)
Taxonomy (Additional Icons)
All Icons PDF or (download the Excel file here for easier reading/editing)
Taxonomy Tri-Fold
Taxonomy Excel

Patient Event AMA
Patient Event Death or Injury During Inpatient Elopement
Patient Event Deviation from Policy-Procedure
Patient Event Elopement-No Injury
Patient Event LWBS and LBVC

CHART Printable Event Report Forms

Incident/Serious Event
Infrastructure Failure
Employee/Affiliate Issue
Dissatisfied Patient/Family

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