RL6 Status, Training & Resources
Welcome to CHART Institute’s RL6 Training and Resources page. On this page you will find information about the RL6 Hosting Status page, RL6 Training Modules, and Additional Resources for the CHART RL6 system.
RL6 Hosting Status – Monitoring & Email Notifications
RLDatix communications including notice of outages related to “planned maintenance”, “emergency maintenance” and “unplanned service interruption”, as well as status updates and incident resolution will occur via Statuspage. Once the issue is resolved, RLDatix will also leverage Statuspage to share root cause once an investigation is complete.
If you notice a service interruption with the RL6 system, you should first check the RL6 Hosting Status page to see if “EASTERN Time Zone” is impacted. And if impacted, then be assured that the RLDatix team is aware of the issue and working on it. You can monitor the incident progress via Statuspage or subscribe for incident email updates.
Statuspage link: https://rl6-hosting-status.rldatix.com/
If you happen to have a service interruption and Statuspage indicates “EASTERN Time Zone” is operational, then the issue is likely local to our instance, and in that case, please reach out to CHART using the RL6 Admin email address to make sure we are aware of the issue and that a ticket has been submitted to RLDatix.
Learning modules for Entry Training and File Manager Training will be available under the ‘Help’ menu at the top right of the RL6 application and are accessible without an additional HUB login.
There is additional training provided by RLDatix on their HUB site. If you do not already have a HUB account follow the link below and request an account from RLDatix.
New to HUB? Request an account
On the account request form for Organization please add “CHART – ” before your hospital name so your account can be associated with the CHART contract.
Please DO NOT check the “I am an authorized System Administrator” checkbox at the bottom of the form.
Once logged you can navigate to the SupportHUB RL6 Training page and can select the desired training modules. Below I have linked directly to some of the modules.
Introduction to Reports and Report Center
Running Basic Reports and Report Center Toolbar
Understanding the Report Manager Tab
Adding Reports to Favorites
Understanding the Reports Tab
Using Drill Down
CHART RL6 Training Documents
CHART Printable Event Report Forms
Incident/Serious Event (2/2022)
Infrastructure Failure (2/2022)
Health IT/Telehealth Form (Supplemental questions for Incident/Serious Event and Infrastructure Failure forms)
Dissatisfied Patient/Family (2/2022)